Get Help from the Help Desk

The Help Desk is the primary point-of-contact for all technology issues at CSUCI.

Table of Contents

• Contact Information
• Location
• Hours of Operation
• Individual Work Order Requests
• New Employee and Services Setup Requests
• Project Services Requests
• Security Information 

Help Desk Contact Information [top]

• Phone: 805-437-8552
• On-campus extension: 8552
• Fax: 805-437-8555
• Email: helpdesk@csuci.edu
• Web: http://helpdesk/ (on-campus access and Windows computers only)

Location [top]

The Help Desk is located in Broome Library 1340, on the ground floor.
View Map

Help Desk Hours of Operation [top]

Monday through Thursday: 8:00 am to 8:00 pm
Friday: 8:00 am to 5:00 pm
(Summer and Winter break hours 8:00 am to 5:00 pm)

Individual Work Order Requests [top]

Service requests may be submitted by the following methods:

1. Email: Send your request via e-mail to the Help Desk at helpdesk@csuci.edu. Support staff reviews e-mails several times an hour. The requestor will receive a confirmation email with the work order number and assigned technician.
2. Web: On campus, you may go to http://helpdesk/ to open a new work order or view your existing work orders (available from Windows computers only).
3. Phone: On campus, call extension 8552 or dial 805-437-8552. The request will be logged in a work order system. The first available technician will work on it based on our current priority list.
4. Fax: Complete the User Services Request Form. Fax form to extension 8555.

New Employee and Services Setup Requests [top]

To begin a New Employee Setup Request, download and complete the User Services Request Form (PDF, 468KB).

Security Information [top]

Please visit the Information Security web page.